Blog: Social Commerce and Rating Systems
Social Commerce and Rating Systems Blog I have an ambivalent attitude towards rating systems on CERTAIN sites and types of products. For example, on Amazon, I see the majority of ratings are positive almost exclusively which to me indicates more about the type of shopper who writes reviews. They're clearly a passionate shopper OR passionate about the product. Since Amazon doesn't give you rewards for reviews this is someone who of their own volition is willing to take the time to write a little essay about their shopping experience, self expression and perhaps genuine or intellecutalized thought of helping other consumers make a good choice. Does that mean the product is as good as they say? Is there an equal shadow side of dissatisfied customers who don't care for writing reviews, shop infrequently or with less passion, OR didn't care enough about the product/content or subject in the first place to bother sharing their negative opinion? Those who do write negative